I can't add a bank account or credit card number to my Roompot account. How can I provide my bank account or credit card number?
Please contact our Guest Service. They will be happy to add your account number for you.
Was this answer helpful for you? Why can't I find my most recent booking in my Roompot account?
This can have several reasons. Our Guest Service will be happy to solve this for you. Please contact us.
Was this answer helpful for you? How do I change personal details, such as my name, date of birth, address or email address?
You can easily change your personal details yourself in your account. Click on the account icon at the top of the page and then on My details. Then click on Change under the details you want to change. Update the details and click on Update.
Was this answer helpful for you? How do I change my travel group in my Roompot-account?
On the My bookings page, you can add or remove people from My travel group. You can change your travel group up to 1 day before arrival.

Pets
You can also add or remove pets from your booking via your account.
Was this answer helpful for you? I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in my Roompot account?
Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.
Was this answer helpful for you? I did not make my booking with Roompot but with another holiday booking company. Will I be able to see this booking in My bookings?
This varies from provider to provider. Important information can be found in the confirmation you received after booking.
Was this answer helpful for you? I can't see my booking (anymore), what should I do?
You need an account to manage your booking. You can easily create one via My bookings. Have you received an email from us about your account? Then follow the instructions in the email.

Due to the transition to a new website and new system, you may temporarily not be able to see your booking in your account. This is due to a technical error. We realise that this is very inconvenient and we are doing everything we can to resolve it as quickly as possible. You do not need to do anything; your booking is still valid in our system.

Would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking. Are you still logged in? If so, please log out first and then follow the steps above.

Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.

Bookings with arrival within 7 days
Are you missing your booking in your account and is your arrival within 7 days? Then please give us a call so we can help you further.

New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.

Previous bookings
Previous bookings (which you have already checked out) are temporarily not visible in your account. We are working on a solution and expect these bookings to be available again within approximately two weeks. Would you like to check again at a later time?
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