I want to pay but I can't see my booking, what should I do?
Log out of the website. Go to My bookings and view your booking without an account. You can then complete your payment.
Was this answer helpful for you? Where can I find the invoice for my booking?
After you have made your booking, you will receive a booking summary by email. You can also view the outstanding amount via the payment overview in My bookings.

Are you an owner? Then you can download your invoices via the owner website.
Was this answer helpful for you? Will I receive multiple invoices if I book my holiday via another holiday booking company?
Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.
Was this answer helpful for you? Can I pay with cash at the park?
Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page. At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.

Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.
Was this answer helpful for you? Can I pay with a credit card?
Yes, you can pay for your booking with a credit card. We accept Visa, Mastercard and American Express. At many parks, you can also pay with your credit card in restaurants, shops and bike rental shops. The credit card transaction will be charged immediately.
Was this answer helpful for you? What will happen if I do not pay in time?
We will then send you a payment reminder. If you do not pay within the specified period, your booking will be cancelled in accordance with the General Terms and Conditions. You will receive a cancellation note.
Was this answer helpful for you? I received a payment reminder. What should I do now?
You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.
If you haven't paid yet, please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the Terms and Conditions.
Was this answer helpful for you? Why does 'Holiday Services' appear on my account?
Roompot has a special department for processing your payments: Holiday Services. The name therefore appears on your expense statement for payments and refunds.
Was this answer helpful for you? Where can I find an overview of the payments that I still need to make?
There is an overview of your paid and outstanding amounts in My Roompot. A payment can be seen in the overview within a day. If the payment comes from a non-Dutch account, it will take a little longer.
Was this answer helpful for you? How can I pay for my booking?
We like to make it easy for you. That's why you can simply pay online immediately after booking or via My Roompot. You only need your own payment details, the rest has already been filled in. You pay for your holiday to Holiday-Services. That's the party processing the payments to and from Roompot. So you will see this name as the beneficiary.
Was this answer helpful for you? Is it possible to pay for my booking on arrival?
No, that is not possible. Bookings must be paid for fully in advance.
Was this answer helpful for you? I accidentally paid too much. How can I be reimbursed?
We will refund any overpayments within 7 working days after departure. Please contact Financial Services if you have not received the money. To do so, send an email to fs@roompot.nl. Remember to include your booking number in the email.
Was this answer helpful for you? Can I request a deferred payment or pay in instalments?
No, unfortunately this is not possible. Please refer to our terms and conditions, where you can see which payment term applies to you. Our systems are set up based on our terms and conditions. This means it is not possible to defer payments or make exceptions. If you do not pay within the specified payment terms, the booking will be automatically cancelled (this may incur costs).
Was this answer helpful for you? Is it possible to make the advance payment at a later time?
No, the deposit must be paid within three days of making your booking. Your booking confirmation and My bookings will show you the exact payment deadline.

Are you booking a last-minute holiday (within five days of arrival)? Then you must pay the full amount immediately.
Was this answer helpful for you? Am I required to make an advance payment?
That depends on when you book. Are you booking more than 45 days in advance? Then you can choose:

Pay the entire amount at once (within three days of booking), or
Pay 50% and the rest no later than six weeks before arrival.
If you do not make a choice, we will automatically set your payment as a deposit. Would you still like to pay in one go? You can always do so via My bookings. After that, you will no longer be able to switch to paying in instalments.

Are you booking within 45 days of arrival?
Then you are required to pay the entire amount in one go, immediately or within 24 hours (depending on your arrival date). A deposit is no longer possible.
Was this answer helpful for you? What are the rules and possibilities for paying?
You can pay securely and easily via our website using Visa, Mastercard, American Express, Bancontact and iDEAL. How you pay depends on when you book. You will automatically be shown the correct payment option when booking.

Are you booking more than 45 days in advance?
Then you can pay in two instalments:
* 50% within three days of booking
* 50% no later than six weeks before arrival

Are you booking between 45 and 5 days before arrival? Then you pay the full amount within 24 hours.

Are you booking between 0 and 5 days before arrival?
Then you pay the full amount immediately upon booking.
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