Reviews
8.4
Holiday park Roompot Park Eksel scores an average of 8.4
We attach great importance to our guests' holiday experiences and feedback. That's why we only show reviews from verified guests who actually booked and stayed with us. They gave their written permission for this, and are not paid. Reviews are not influenced in any way. Reviews scoring 6 or less, are handled manually and responded to. This is how we continuously improve our services. The average rating is calculated based on 1155 reviews.
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Name: Verified guest
Date: 20 June 2025
A trip cut short!
My husband became ill on the 4th day of our trip. Our internet connection broke down on Monday evening and reception send a quasi-technician to our chalet. The gentleman said he was not an internet technician and couldn’t help much. He had a very bad body odour, was perspiring profusely and we believe he was suffering from COVID. My husband went to our German doctor and they confirmed that he probably had caught COVID. My husband is a pensioner and had no other contact with anyone in an enclosed room apart from myself and your technician. The technician‘s odour was so uncomfortable that I had to keep the door open until the smell subsided. We paid for our chalet for an 11-day stay. Due to my husband’s illness, we left on Friday, 13 June. I asked reception if we could have a rebate but the receptionist said no. Although your accommodation is pleasant and comfortable, it is a pity that, given our precarious circumstances, no rebate was offered.
Thank you for your review. We’re sorry to hear that your stay was cut short due to your husband’s illness, and we hope he is recovering well.
We do, however, wish to respond clearly to the serious suggestion made in your review. Our technical staff follow strict hygiene guidelines and are not permitted to work if they show signs of illness. The staff member in question was asked to assist with a technical issue, which he did to the best of his ability, despite high outdoor temperatures at the time. We find it unacceptable that our colleague’s personal hygiene and health are speculated about in such a manner.
Regarding your request for a rebate: as was explained at reception, our cancellation and refund policies are clearly outlined and apply once a stay has commenced.
We’re glad to read that you found the accommodation pleasant, but if our approach to service or policy does not meet your expectations, we understand if you prefer to stay elsewhere in the future.
3
Name: Verified guest
Date: 5 May 2025
We truly enjoyed our stay at Park Eksel — everything was just great!
We truly enjoyed our stay at Park Eksel — everything was just great! There were three main reasons why we chose your hotel: the cozy and modern interior style, the reasonable price, and the convenient location. And we were not disappointed — the atmosphere was very welcoming, the room felt stylish and comfortable, and the hotel is situated in a peaceful, green area, which made our stay even more pleasant. That said, we did notice a couple of things that could be improved. While the floors were mostly clean, we found dust and dirt under the beds and nightstands, which seemed to have been missed during cleaning. Also, during the night, there was a low humming noise — possibly from the ventilation system or an outdoor AC unit — that could be heard in our room. Still, these were minor issues, and if your current pricing policy remains the same, we would be more than happy to stay at Park Eksel again in the future. Thank you for the lovely stay!
Were so glad to hear that you enjoyed your stay at Park Eksel! It’s wonderful to know that the cozy and modern interior, the reasonable price, and the peaceful, green surroundings made your visit special. Thank you for pointing out a couple of areas for improvement — we always appreciate constructive feedback. Well certainly take a closer look at the cleaning under the beds and nightstands, and we’ll check the source of the humming noise to make sure everything is as quiet and relaxing as it should be. We’re thrilled that, despite these small points, you had an overall pleasant stay and we hope to welcome you back soon!
9
Name: Verified guest
Date: 4 May 2025
Impressive nature all around and calm and quiet stay
Impressive nature surroundings and fully equipped kitchens. Calm and quiet. The only issue is we had to keep ants away and be very careful with crumbs after eating inside. I also asked a couple of times for a dustpan but was not delivered until I went straight to get one. TV casting app did not work either.
Thank you for your review! Were glad you enjoyed the stunning nature and the calm atmosphere of the park. We totally understand that the ants can be a bit pesky, especially in such a green area, and we’d love to help more proactively with that next time! Regarding the dustpan, we apologize for the delay and will work on ensuring that requests are handled more efficiently. Its also unfortunate that the TV casting app didn’t work – we’ll look into that issue. We hope to welcome you again for another relaxing stay!
8
Name: Verified guest
Date: 28 April 2025
Much better than before. We went just after Covid and there was no restaurant and playground, but enjoyed cycling in the nature/trees
Thanks for sharing your experience! Were so glad to hear that your stay was much better this time around. Its great that you enjoyed cycling in the beautiful natural surroundings. We’ve made a lot of improvements since your last visit, and we’re happy you noticed the changes. We hope to welcome you back soon for another relaxing stay!
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Name: Verified guest
Date: 10 March 2025
Belgium mx trip
very clean, modern cottages with good facilities. nice playground for children. nice atmosphere in the restaurant. good and quiet place to relax
Thank you for your great review! Were happy to hear that you enjoyed the clean, modern cottages and the nice playground for the kids. It’s wonderful that you could relax and enjoy the peaceful atmosphere of the park and restaurant. We hope to welcome you back for another relaxing stay soon!
10
Name: Verified guest
Date: 7 January 2025
Bedankt voor je beoordeling. Hopelijk zien we je snel weer terug!
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Name: Verified guest
Date: 7 December 2024
Nice cozy place. We have been located near by the highway so its little bit noisy. And mising towels that I dont read good about that dont give need to buy .
Thanks very much!
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Name: Verified guest
Date: 1 December 2024
Bedankt voor jullie geweldige review!
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Name: Verified guest
Date: 9 November 2024
Long weekend stay
clean, modern accommodation
Thanks for your review, see you soon!
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Name: Avada
Date: 9 October 2024
Very nice location!
A very beautiful location, very clean, everything in order. And a court to play tennis is a very good idea. A pleasant location I recommend!
Thanks for your AWESOME review. Hope to see you again!
10
Name: Dorine
Date: 29 September 2024
Lovely facility
Absolutely love the ambiance of the holiday homes, staff were friendly and helpful. Definitely worth another visit so I can enjoy the entertainment facilities. Would recommend to others because price was fair
Thanks for your AWESOME review, see you next time!
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Name: Denise Brown
Date: 26 September 2024
Really recommend..
Everyone was super friendly nothing was too much trouble which is lovely to experience.
Thanks for your AWESOME review, see you next time!
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Name: Verified guest
Date: 22 September 2024
Park Eksel
Friendly, nice funiture, great for a little stay ower the Weekend. And super Dog friendly
Thanks for your AWESOME review, see you next time!
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Name: H.J. van Hensbergen
Date: 4 September 2024
We enjoyed our stay as a large party Roompot Eksel while attending the European Seniors Badminton Championships at Heusden Zolder Velodroom. A number of other house were also in use by badminton players. The site is well situated for events at the Velodroom and Racing Circuit. The atmosphere at the site is very peaceful most of the time. There is some aircraft noise from jets taking of at the nearby military airbase.
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Name: Montse
Date: 31 August 2024
Un parque perfecto para desconectar y relajarte
El parque es increíble, tranquilo y rodeado de naturaleza. Lo que no nos gustó fue que no había toallas en el alojamiento.
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Name: Verified guest
Date: 27 August 2024
Great experience for staying in Park Eksel , kids were having a lot of fun on the splash area and kids play area
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Name: Antonio Catalin
Date: 14 August 2024
Very good conditions
a very beautiful park with some very sought-after and well-located houses, I will come back
Thanks for your AWESOME review!
10
Name: Natalie
Date: 16 May 2024
Not recommended
This property was listed on booking.com amd nowhere in the listing did it say that we needed to bring our own towels, soap and provide toilet paper. I have NEVER experienced it woth a listingon booking.com. So imagine our surprise when after traveling for 20 hours to get to this property, we had to use kitchen towels to take a shower with dishwashing liquid... and obviously toilet paper is a must. We should have been informed of this before travel! People dont normally travel internationally across continents with towels and soap. Then the range didnt work so we couldnt cook. The staff couldnt fix it and were going to send somebody the next day but they didnt. To add insult to injury, you wrote us to ask for a security deposit AFTER we checked out (and left everything clean) because your staff forgot to do it when we checked in... I lfet the property as I found it and will not be sending you more money You should be giving ME a refund for a range that didnt work (the whol epoint of renting this is os we could cook when we wanted to) and for all the inconveniences... and when I complained about the above issues, I was told that I should have been more proactive in following up re broken range and should stay in a hotel next time. Very rude response! And this is a huge assumption that everyone around the world knows the rules in a park in a small town in Belgium... not the case. I have traveled to 70+ countries booking properties on booking.com and have never run into a property that doesnt provide basics like towels and soap and toilet paper and then is so rude about it on top of it all. Not to ention, who has time looking for towels to buy in th emiddle of nowhere Belgium? Very bad ambassadors for your country. Would leave one with the impression of a lack of hospitality, cheapness and rudeness.
Thanks for your review! It seems that you were expecting to have booked a hotel, and were expecting hotel-like services. We are a European style holiday park renting holiday cottages. Although we do provide some necessities, such as made-up beds and towels on request, we do not provide unlimited toilet paper, shower gels, etc. This is simply the way rental holiday cottages work in Europe. We are sorry to have ruined your impression of Belgium! However, we are sure that if you will visit again, you will be more open to cultural and organizational differences and will learn to appreciate our true Limburg hospitality that so many of our other guests adore. All the best, Dennis - Coordinator Service Point Eksel
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Name: Madhu
Date: 10 April 2024
This is not a negative review, am very happy we were there!
The park is too close to the highway, we could hear traffic all through the night. This we werent aware of. However, we were warned of the flights from Kleine Brogel and they decided to fly F16s between 22:00 and 24:00 in the night. There were other small problems like being unable to switch off the porch lights which lit up the whole apartment through the night. But otherwise, great stay, great deal overall and great value for money
Many thanks for your review! Sorry we couldnt help fix the noise of the traffic and F16s. You were unfortunate to book in a period with increased excercizes at the air base. We still hope you will book with us again! Regards, Dennis - Coordinator Service Point
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Name: Roland Pucher
Date: 17 June 2024
A very happy customer
Accommodation was almost Brand new and in good working conditions. All looked very well maintained
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Name: Jaroslaw
Date: 9 June 2024
Bedankt voor uw beoordeling en graag tot ziens!
Vriendelijke groeten,
Dennis - Coördinator Service Point Eksel
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Name: Geverifieerde gast
Date: 20 June 2025
Top vakantie
Alles was naar wens, mooi huisje, proper. Personeel heel vriendelijk. Top
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Name: Geverifieerde gast
Date: 20 June 2025
Een heel netjes park, met vriendelijk personeel. Een hele mooie omgeving met leuke fietsroutes, die we kregen bij de receptie. Zeer duidelijk bewegwijzerd. Wij hadden warm weer, dus de airco in het huisje was erg fijn.
Wat fijn om te lezen dat jullie zo’n prettig verblijf hebben gehad, bedankt voor de mooie woorden. We geven jullie compliment graag door aan het team. De omgeving is inderdaad prachtig om per fiets te verkennen – extra leuk dat jullie ook de routes vanaf de receptie hebben meegenomen. En gelukkig kon de airco voor wat extra comfort zorgen tijdens de warme dagen. Graag tot een volgende keer!
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Name: Geverifieerde gast
Date: 20 June 2025
VERZORGDE HUISJES VRIENDELIJK ZOWEL IN DE RECEPTIE ALSOOK IN DE CAFETERARI EN DE MENSEN DIE INSTONDEN VOOR HET WERK BUITEN EN ONMIDDELIJK BESCHIKBAAR BIJ HET MINSTE PROBLEEM. AANRADER
Wat een fijne review om te ontvangen, dank u wel! We zijn blij dat u zich zo welkom voelde, zowel binnen als buiten op het park. Ons team doet dagelijks hun best om gasten snel en vriendelijk te helpen, dus het doet deugd om te lezen dat dit gewaardeerd wordt. Hopelijk mogen we u in de toekomst nog eens verwelkomen!
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Name: Geverifieerde gast
Date: 20 June 2025
Hartelijk dank voor uw beoordeling! Fijn dat u tevreden was over uw verblijf. Graag tot een volgende keer.
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Name: Geverifieerde gast
Date: 19 June 2025
Wederom Eksel. Goed verblijf!
We zijn hier eerder geweest en we komen speciaal voor de omgeving met mooie wandelroutes. De huisjes zijn prima en omdat er geen zwemgelegenheid is komt er niet te veel jeugd... Jammer, zoals we ook al vorige keer aangaven, zit er een soort vloer in de huisjes die vooral in de badkamer en de keuken rond de kookplaat vieze plekken geeft die er niet uitgaan. Jammer met een goede coating was dit te voorkomen geweest. Geeft bij binnenkomst direct een negatieve ervaring. Airco deed het overigens prima.
Wat fijn om te lezen dat u opnieuw voor ons park gekozen heeft, en dat u zo van de wandelomgeving geniet. We waarderen het dat u opnieuw de tijd neemt om uw ervaring te delen.
Uw opmerking over de vloer nemen we serieus. We begrijpen dat dit bij aankomst geen ideale eerste indruk geeft. Helaas zijn de vlekken in sommige huisjes blijvend door vroegere gebruikssporen, maar we blijven zoeken naar duurzame oplossingen die het comfort en de uitstraling verbeteren.
Fijn om te horen dat de airco naar behoren werkte, zeker tijdens de warmere dagen. Graag tot een volgende keer in Eksel!
9
Name: Geverifieerde gast
Date: 17 June 2025
Prima omgeving, bijzondere parkindeling
Park is als een soort woonwijk/stadswijk ingedeeld. Daar moet je van houden. We hebben toch liever een vrijstaand huisje, waarbij (met mooi weer) jij en de overburen elkaar niet de hele tijd zitten aan te staren. Verder allemaal prima (personeel, huisje, omgeving, etc.)
Bedankt voor je review! Fijn om te horen dat jullie tevreden waren over het huisje, de omgeving en ons team — dat waarderen we enorm. We begrijpen dat de indeling van het park niet helemaal jullie voorkeur had. Landal Park Eksel heeft inderdaad een unieke opzet die wat doet denken aan een dorpje, met gezellige straatjes en doorkijkjes. Gelukkig zijn er ook rustigere plekjes op het park, dus wie weet kunnen we bij een volgend verblijf een huisje uitzoeken dat wat vrijer ligt. Graag tot een volgende keer!
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Name: Geverifieerde gast
Date: 17 June 2025
Mooi park. Vriendelijke en behulpzaam personeel
Wat fijn om te lezen, dankjewel! We geven je compliment graag door aan het team. Hopelijk tot een volgende keer op Landal Park Eksel — je bent altijd welkom!
8
Name: Geverifieerde gast
Date: 17 June 2025
een mooi park
Een mooi en rustig park. Fijne omgeving voor de hond. Heel vriendelijk en behulpzaam personeel. het huisje was fijn en compleet; vooral de airco was welkom met de hete dagen.
Wat een fijne review, dankjewel! Heerlijk om te horen dat jullie zo genoten hebben — ook je hond had het dus goed bij ons! De airco is inderdaad een fijne extra op warme dagen, en we zijn blij dat jullie verblijf zo compleet aanvoelde. Hopelijk tot snel weer op Landal Park Eksel!
10
Name: Geverifieerde gast
Date: 16 June 2025
Perfect verblijf!
Leuk personeel, fijn huis! Mooie omgeving.
Dankjewel voor deze mooie woorden! Wat fijn dat alles zo goed bevallen is — van het huisje tot ons team en de omgeving. Daar doen we het voor! Graag tot een volgende keer op Landal Park Eksel!
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