The holiday home I booked, has become cheaper. Does this new price apply to me too?
No, when you book, you pay the lowest price at that time. If we offer a holiday accommodation later with a bigger discount, the lower price does not apply to bookings that have already been made.
Was this answer helpful for you? I have made bookings for a midweek and the following weekend. Can I stay in the same accommodation for both bookings?
Please contact our Guest Services team. They will check whether it is possible to link the different bookings to one holiday accommodation.
Was this answer helpful for you? I have not received confirmation of my booking. What should I do now?
You will receive a confirmation of your booking at the email address you provided when booking. It is possible that this address is incorrect or that the confirmation has been sent to your spam folder. If this is not the case, please contact our Guest Services.
Was this answer helpful for you? Can someone else take over my booking?
No, that is not permitted. You may allow other people to stay overnight in your booked holiday accommodation, unless they are under the age of 21 or are staying for work purposes. Always provide the names and details of the people staying overnight to our Guest Services. Please note that the booking will remain in your name, so you will remain responsible.
Was this answer helpful for you? When will I receive confirmation of my booking?
You will receive a confirmation email within 1 hour of booking.
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