Reviews

8.5

Holiday park Roompot Hillview Resort Grandvoir scores an average of 8.5

We attach great importance to our guests' holiday experiences and feedback. That's why we only show reviews from verified guests who actually booked and stayed with us. They gave their written permission for this, and are not paid. Reviews are not influenced in any way. Reviews scoring 6 or less, are handled manually and responded to. This is how we continuously improve our services. The average rating is calculated based on 1016 reviews.

  • Overall stay
    8.7
  • Child friendliness
    7.5
  • Maintenance
    8.7
  • Service point
    8.8
  • Cleaning
    8.3
  • Accommodation
    8.6
  • Hospitality
    8.8

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Name: Verified guest
Date: 1 April 2025
Relaxed holiday in a beautiful property The way each lodge is designed and constructed is really thoughtful and enables to enjoy the atmosphere there with privacy. The lodges are compact and functional and it has almost all amenities needed for a relaxing vacation. A very beautiful stay.
10
Name: Verified guest
Date: 30 March 2025
Highly recommend Everyone was so kind. Loved the rooms and the indoor playground for the kids! The dinner took a while to arrive and it was expensive but all in all we really enjoyed our stay! Thank you!
10
Name: Verified guest
Date: 8 February 2025
Stay at Hillview it was great
8
Name: Verified guest
Date: 28 December 2024
Dec 2024 stay at house 28 What I was expecting a quiet environment to just rest and the place is the best! The only downside is how the house, the kitchen should have been designed practically, I understand the bins are the old milk containers and it is because of the vibe of the house, however it is tearing the plastic liner this i would strongly change. Although tje house is clean, there is a huge amount of dust build ups ny the headboards of the bed i understand this is difficult to clean because it is rough wood so I have to clean this myself. The bathroom is nice however i would insist that maintenance will have to resolve the misaligned glass doors as water flow alot outside the shower cabin.
9
Name: Verified guest
Date: 28 December 2024
Great family stay It was a great stay. We all enjoyed the house and its surrounding. The restaurant and breakfast was amazing and great to have an indoor playground as well. The kids loved it.
9
Name: Verified guest
Date: 24 December 2024
Quiet location and lovely accommodation Nice quiet location surrounded by nature, lovely accommodation perfect for a relaxing holiday.
10
Name: Ivelin Evgeniev
Date: 9 November 2024
Amazing My best experience I have never stayed like this place , I will always remember to stay and will recommend my all friend to get this experience
10
Name: Verified guest
Date: 5 November 2024
Wonderful We had a wonderful, relaxing time. The lodges and environment are so cosy and pretty. Friendly and really helpful staff. Being able to rent e-mtbs added great fun to explore the beautiful nature around. And the yoga spot is amazing! A true gem, wed like to visit again in the future.
10
Name: Verified guest
Date: 6 October 2024
I really liked the location of the complex, the facilities, the customer service, the size of the accommodation, the sauna and the air conditioning but the accommodation was very dark on the inside - dark colors on the ceiling, walls and floors, little sunlight and insufficient lighting. Also, the provided vacuum cleaner was of low quality - constantly opening during use. Overall, I had a very good experience but I think it could be better.
8
Name: Darren
Date: 19 September 2024
Stunning This was a real gem of a find. Knew nothing about it except it was a good half way stop on our travels. In future this will be a destination. It really was awesome. Almost new facilities, pristine pr3sentation of the grounds and hotel. Loads of facilities and great staff
10
Name: Nicolas
Date: 19 August 2024
A good experience but could be better First of all, we booked via Booking.com and for some reason paid 230€ for the hotel room for one night. We expected a bit more facilities at the location as we thought we didn’t get enough for our money. When we took the road to the hotel (no sign was present and we thought we went the wrong way as the road to the hotel was quite rough and in very bad condition, which is not suited for every car!). The reception was 15/10! The room was clean and nice (10/10). Then there was the bar which was okay but some things were a bit expensive (Ricard 10€, Planche 29€). The Takeaway can only be ordered before 15 o’clock, but check in is only at 15 o’clock. The shop offered some microwavable meals which looked nice, but the room din’t have a microwave (this would be a nice addition to the room and therefore a good alternative to the takeaway or even room service). The night was very nice due to the AC and the nice beds. As for breakfast, there weren’t many fresh options (only a small bowl of fruits but no vegeatble as for example cucumber was to be found). There were partly lactose free options, and no gluten free options at all. When we arrived at our table, there were still bread crumbs everywhere eventhough the table was freshly set. All in all, the experience was a 7/10 as for the price paid, we expected a bit more.
7
Name: Ishanka Demuni
Date: 1 July 2024
The lodge was up to our expectations and somewhat even exceeded it. We liked the privacy of the accommodations. Being close to nature and relaxing. Facilities were really good. The infrared sauna was a real surprise. Service of the staff was really awesome. Atmosphere all around the resort was really calm and relaxed. Plenty of nature walks to take through the forest. We really enjoyed our time here. Some minor concerns. The microwave was too high that you need to get on the chair to put your food in. Me being 185cm tall did not help either. There were no sponges or cleaning liquid to clean the kitchen utensils. There were no dishwasher tablets as well. I dont suppose the guest need to bring those with them. At least that is not what I used to do. Not enough toilet paper. Just 2 rolls for 3 people for 1 nights stay. Water doesnt seem to be clean enough to drink. There were much whitish compounds in water. Which may be alright but we did not like it and used our own water for drinking. But these did not stop us from having a good time here. But a little more thought on these would have earned you the full rating points.
  • Overall stay
    9.0
  • Child friendliness
    9.0
  • Maintenance
    10.0
  • Service point
    10.0
  • Cleaning
    9.0
  • Accommodation
    9.0
  • Hospitality
    10.0
9
Name: Verifizierten Gäste
Date: 2 June 2025
Das Forest 6 ist sehr gut eingerichtet und ausgestattet. Die Lage ist absolut ruhig und ein toller Ausgangspunkt für Fahrradtouren. Der Brötchenservice funktioniert super, alle an der Rezeption sind mega freundlich, die Fahrradwaschstation haben wir gut genutzt. Das W-Lan funktionierte einwandfrei.
9
Name: Geverifieerde gast
Date: 2 June 2025
Ardennen verkennen Prachtige omgeving voor: motorrijden, wandelen en fietsen. Fijn restaurant met heerlijke gerechten. Fantastisch bed in onze lodge.
10
Name: Geverifieerde gast
Date: 2 June 2025
Fijn verblijf De ligging van onze woning was perfect, konden zo met de hondjes het bos in. Het uitzicht was geweldig en enkele morgens een ree mogen spotten in de landerijen. Huisje was van alle gemakken voorzien en de sauna was voortreffelijk. Fijn dat er een winkeltje was voor de hoog nodige dingen en het restaurant was ook lekker en fijn om te zijn. We werden vriendelijk ontvangen en ook elke morgen weer bij de receptie als we het verse brood haalden.
9
Name: Voyageur vérifié
Date: 2 June 2025
Je prévois de déposer plainte pour lincident qui sest déroulé durant la nuit du vendredi 30 au 31 mai 2025. Suite notamment au stress causé par la sonnerie de lalarme incendie durant la nuit et à labsence de lumière dans la chambre, je me suis très fortement blessé au nez. Jai été contraint de passer une nuit dans le hall dattente de lhôpital en laissant mes enfants et ma femme en stress. Ce fut une expérience éprouvante pour ma femme et mes enfants réveillés en pleine nuit sans assistance et information et contraint de rester sans vêtements dehors durant la nuit. Je ne sais pas si je garderai des séquelles visibles dans mon visage. Une catastrophe.
0
Name: Geverifieerde gast
Date: 2 June 2025
Prachtige hotelkamer Prachtige kamer: indeling, kleurgebruik, meubilair. Ook vriendelijk personeel, ruimtelijke opzet van alles
9
Name: Geverifieerde gast
Date: 2 June 2025
We hebben genoten van de rust en ruimte op het park. Zeer comfortabele woning. De Ardennen zijn prachtig!
10
Name: Voyageur vérifié
Date: 2 June 2025
Au top et au calme Calme propre une décoration soignée du personnel sympathique et serviable à l’écoute des clients . Manque juste 2 transats sur la terrasse pour profiter du calme.sinon parfait pour un séjour au calme
10
Name: Geverifieerde gast
Date: 2 June 2025
Complaint regarding stay at Landal Hillview Park Granvoir ⸻ Subject: Complaint Regarding Stay at Landal Hillview Park Granvoir – Request for Refund Dear Landal Hillview Park Granvoir Management, I am writing to formally express my dissatisfaction with our recent stay at your park. We stayed in hotel from 30 May till 01 June ( we are 2 adults and 2 children ) Unfortunately, our experience was extremely disappointing and raised serious concerns, particularly regarding safety and guest support. During our stay, the fire alarm went off in the middle of the night ( 30 May) which caused considerable panic among guests. What was especially alarming was the complete absence of staff at the reception during this emergency. We had no guidance, no communication, and no information about whether there was an actual threat or how we should respond. Fire brigade and girl from reception came after half hour or waiting. This lack of emergency protocol and support is completely unacceptable for any accommodation, let alone a family holiday park where safety and reliability are expected as a minimum standard. In addition to the fire alarm incident, the overall quality of service, comfort, and communication throughout our stay was unsatisfactory. Due to these serious issues, we feel that we did not receive the value or experience we paid for. Second disappointment was the restaurant. We are aware of the fact that in this part of Belgium France is official language but having not a single person speaking English is simply unbelievable! What ever you try to ask/ explain no response. At the end girl just brought us food ,very angry and arrogant, not saying a word! Just putting plates in front of us and leaving mad! Apparently everyone needs to speak French, otherwise you are unwelcome. Girls on the reception( very nice and helpful) gave us vouchers for drinks and snacks, but in restaurant staff refused to give snacks, claiming that we can have only drinks. Food we also waited very long, once we ordered drinks, in next half hour no one came to ask us if we want to order food. So we had dinner almost hour and a half later, even though around us tabels were empty and no other guests waiting to be seated and served…. in general, very bad service and experience we had. It’s a pity, Landal park and location is very nice, but with this kind of service, definitely not place to recommend. Big shoutout to the receptionists ( girl speaking English and guy speaking both English and Dutch) who were very welcoming! Shame for the hotel not having night shift and leaving hotel unattended in the evenings/ nights. We are therefore requesting a part refund for our stay at Landal Hillview Park Granvoir. We kindly ask that you review this complaint and respond to us at your earliest convenience with a resolution. Thank you for your attention, and we look forward to your response. King regards, Jelena Radivojevic & family
5
Name: Geverifieerde gast
Date: 2 June 2025
Top verblijf Schitterend gelegen tussen natuur en een hele leuke Lodge
8
Name: Geverifieerde gast
Date: 1 June 2025
Heerlijk weekend Huisje was top van alle gemakken voorzien. Centraal gelegen. Mooie steden bezocht. War museum/Bastogne is zeker een aanrader
10
Name: Geverifieerde gast
Date: 1 June 2025
2-daagse Ardennen Perfecte accommodatie en het avondmaal was meer dan kwaliteitsvol tegen een redelijke prijs. Prima! Wel mijn slippers vergeten in de hotelkamer, even voor mailen :)
10
Name: Geverifieerde gast
Date: 1 June 2025
Hemelvaart weeken
9
Name: Geverifieerde gast
Date: 1 June 2025
Mooi hotel, restaurant moet beter Prachtig hotel op een mooie locatie in de Ardennen. Het restaurant personeel zal gebaat zijn bij een goede training. Lange wachttijden of niet geholpen.
6
Name: Geverifieerde gast
Date: 28 May 2025
Voor herhaling vatbaar Het resort ligt gelegen in een rustige en groene omgeving. Wij verbleven er met 5 personen en 2 honden in de dogfriendly zone. De lodge was gezellig ingericht en voldeed aan onze verwachtingen. Het terras was rondom afgezet waardoor we de honden met een gerust hart buiten konden laten. Er lagen welkom snoepjes klaar voor hun, vonden we super! In de keuken was alles van uitrusting aanwezig. Je kan mountain bikes huren aan de receptie, er is een minishop aanwezig en tal van flyers van activiteiten dat je kan doen tijdens je verblijf. Vriendelijke, oprechte en behulpzame medewerkers en er is een restaurant waar je ook iets kan drinken op het gezellig terras met uitzicht op het mooie groen en kalme vijver. Kortom, wij hebben echt van ons verblijf genoten, we kunnen het alleen maar aanraden en wij komen zeker terug!
10
Name: Geverifieerde gast
Date: 28 May 2025
Ontzettend schoon en mooi huisje. Zag hoe goed, lang en grondig de schoonmaak een huisje schoonmaakt, is ook terug te zien. Mooie, rustige omgeving. Veel vogels, zelfs een vos gezien vanuit het huisje.
10
Name: Geverifieerde gast
Date: 28 May 2025
huisje69
8
Name: Geverifieerde gast
Date: 28 May 2025
Prima verblijf op een kleinschalig park Mooi gelegen, klein park. Zeer mooie huisjes. De omgeving is erg mooi, maar voor iemand met een fysieke beperking is de omgeving niet erg makkelijk. Hou je van wandelen of fietsen, dan is dit een prima uitvalsbasis. Heerlijk rustige omgeving.
9
Name: Geverifieerde gast
Date: 28 May 2025
Top verblijf Prachtige omgeving. Hotel dik in orde. Enkel ontbijtbuffet vonden we enkele basis dingen ontbreken: suiker voor in de yoghurt, boter
10

The total price you see is the price for two people, including all mandatory extra costs. You can find more information in the price pop-up. We can only show you the final price once you have entered your specific travel group. No rights can be derived from the stated prices, opening hours and information.

  • Rebooking guarantee up to 28 days
  • Flexible payment
  • Free cancellation within 14 days

Rebooking guarantee

up to 28 days

Changed your plans? No problem, you can change your booking for free up to 28 days before arrival.

Flexible

payment

Want to pay in instalments at no extra cost? No problem! You pay the first instalment within 15 days of booking and the total amount no later than 8 weeks before arrival.

Free cancellation

within 14 days

Did you book your stay 14 days ago or less? And is your arrival not within 30 days on the day of cancellation? Then you do not pay a cancellation fee. After 14 days there are cancellation costs. You can cancel easily via My Roompot.