Ferienresort CochemAm Kellerborn 1
56814 Moselhöhe Ediger-Eller
+49 - 2675 - 911601
Per accommodation there is one parking space available. A second car can be parked at the central parking lot. Parking is only allowed at designed parking spaces and not on the grass.
Any amounts due listed on your voucher should be paid to our account straight away. If you have already transferred the amount due to our account or are planning to do so immediately, be sure to bring valid proof of payment (e.g. bank statement). You will need to submit this to the Service point when you arrive. If you do not have valid proof of payment you will be obliged to pay the outstanding amount when you arrive at the park.
For your convenience we have placed a service set in your accommodation. The set includes practical items such as cleaning products.
Friends and family are very welcome. We kindly ask that your visitors report to the Service point if they plan to spend the night. Visitors can park their vehicles in the main car park.
Access to the swimming pool
At present, you are allowed 90 minutes of swimming per reservation/stay. Reservations can be made in advance at the Service point.
You are welcome at our park from 4 p.m. onwards. You may check in until 9 p.m. on Mondays and Fridays. If you arrive on another day or after closing time of the Service point? Please contact the Service point on tel.: 0049 (0)2675 911 601.
Have you booked a special package deal?
You will receive all of the necessary information about your special package at the Service point on the day you arrive. Please keep in mind that you should arrive before 6 p.m. if your special package starts on the day you check in.
Access to the park/accommodation
Have you already received the key-card? Then, using this card you can enter your accommodation from 4 pm. You are not required to report at the Service point. Did you book an early check-in? Then you can collect the key at the Service point from 12 am.
The Keycard is strictly personal and can be used for:
- access to your accommodation
- proof of ID at the park
- access to the swiming pool
The Keycard is not a credit card, and it is non-transferable. In case of loss or left, please notify the Service point immediately. Do not keep the Keycard on the dashboard of your car in the sun, near loudspeakers, magnets or mobile telephones.
We regularly have guests who have lost their Keycard or left it in their accommodation. If this happens, inform the Service point as soon as possible.
We kindly ask that you check out of your accommodation before 10 a.m. on the day of your departure. The Keycards don't have to be returned.
After you have left, the housekeeping department checks your holiday accommodation for hygiene, missing inventory and damage. This final inspection is the reason that we charge a deposit of € 65 per holiday accommodation per period. If you leave the holiday accommodation according to our rules and your IBAN is known, we will transfer this amount to you 7 days after departure. If the domestic service department has to carry out (cleaning) work, (a part of) the deposit will be retained. You will receive a written notice about this.