Our aim is to help you enjoy your stay with us. As such, we are very sorry to hear that you have had an unpleasant experience. Please fill in the form below and we will do our very best to help you.
If your complaint relates to your current stay at one of our parks, we kindly request that you submit your complaint at the park's Service point, as that will allow us to resolve it much more quickly.
Changed your plans? No problem, you can change your booking for free up to 28 days before arrival.
Want to pay in instalments at no extra cost? No problem! You pay the first instalment within 15 days of booking and the total amount no later than 8 weeks before arrival.
We understand if you want to consider a bit more, you can cancel your booking free of charge within 24 hours of booking. This is easy to do through My Roompot.