I can't see my booking (anymore), what should I do?
You need an account to manage your booking. You can easily create one via My bookings. Have you received an email from us about your account? Then follow the instructions in the email.
Due to the transition to a new website and new system, you may temporarily not be able to see your booking in your account. This is due to a technical error. We realise that this is very inconvenient and we are doing everything we can to resolve it as quickly as possible. You do not need to do anything; your booking is still valid in our system.
Would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking. Are you still logged in? If so, please log out first and then follow the steps above.
Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.
Bookings with arrival within 7 days
Are you missing your booking in your account and is your arrival within 7 days? Then please give us a call so we can help you further.
New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.
Previous bookings
Previous bookings (which you have already checked out) are temporarily not visible in your account. We are working on a solution and expect these bookings to be available again within approximately two weeks. Would you like to check again at a later time?
Due to the transition to a new website and new system, you may temporarily not be able to see your booking in your account. This is due to a technical error. We realise that this is very inconvenient and we are doing everything we can to resolve it as quickly as possible. You do not need to do anything; your booking is still valid in our system.
Would you still like to view or pay for your booking? Fortunately, you can do this without logging in. Go to My bookings in the menu and select Enter booking number under the heading Or view your booking. Are you still logged in? If so, please log out first and then follow the steps above.
Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.
Bookings with arrival within 7 days
Are you missing your booking in your account and is your arrival within 7 days? Then please give us a call so we can help you further.
New bookings
After making a booking, it can take up to 30 minutes before it appears in your account. Therefore, please wait a while before contacting us.
Previous bookings
Previous bookings (which you have already checked out) are temporarily not visible in your account. We are working on a solution and expect these bookings to be available again within approximately two weeks. Would you like to check again at a later time?