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It is not mandatory to create an account for My bookings, but it is very useful. For example, you can quickly and securely view your travel details, pay for your holiday and book extras. You can even change your travel companions or the date of your holiday.
Send an e-mail requesting the deletion of your account to privacy@landal.com. You will be notified when the account has been deleted. If you wish to view your bookings at a later date, you can create a new account using the same e-mail address.
Would you like your personal data to be deleted? Please clearly state the exact data you want deleted.
Would you like your personal data to be deleted? Please clearly state the exact data you want deleted.
Good to know: some data is subject to a statutory retention period. This means we cannot necessarily (immediately) comply with your request. We will inform you, should this be the case.
My bookings is your personal online environment where you can easily arrange all your holiday matters up to 1 day before arrival. You can view your holiday details, book extras and change your travel companions or the date of your holiday. You can also pay for your holiday here easily and securely.
First, find your ideal holiday. Choose a park, travel period and select the number of people. Then choose your favourite holiday accommodation, click on View accommodation, select your trip in the price table and click on Continue. You will then see an overview of your holiday. Click on Complete your booking. On the next screen, you can add a preferred house number (if possible). If everything is correct, click on Book this holiday. Now go through the steps of the reservation: put together your stay, fill in your details, check your booking and pay. Depending on your chosen arrival date, you will pay 50% or 100% of the total cost.
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
By confirming the booking, you agree to the Terms and Conditions. This means that you are obliged to pay and your booking is final. You will receive confirmation of your booking by email within an hour.
Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If only your personal details change, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My bookings. Handy!
If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the reception.
Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the reception when you check in.
Opening hours reception
Further information about check in and the reception opening times can be found on the applicable park page under ‘information’. If you will be arriving after the reception opening hours, please get in touch beforehand to discuss the key collection procedure.
You can always arrive later than the arrival date you booked. Leaving earlier is also possible, of course. The price remains the same in both cases.
Arriving earlier than booked? Please contact our Guest Services to discuss the options.
Arriving earlier than booked? Please contact our Guest Services to discuss the options.
Yes, you will get this back. Always inform reception if the number of people staying overnight differs from your booking. If more people have stayed overnight, you will have to pay extra. If fewer people have stayed overnight, we will refund the excess tourist tax to your account within 7 working days after your departure.
You can easily change your personal details yourself in your account. Click on the account icon at the top of the page and then on My details. Then click on Change under the details you want to change. Update the details and click on Update.
First of all, we wish you a speedy recovery. You can cancel free of charge within 72 hours of making your booking. This applies to bookings with an arrival date of at least six weeks from the date of booking. Cancelling is very easy via My bookings. Have you booked a last-minute holiday with an arrival date within six weeks? Or do you want to cancel after 72 hours? Then our normal cancellation fees apply. How much you pay for cancelling depends on when you cancel. If you have taken out cancellation insurance, you can check your policy conditions to see if you can get these costs refunded. You can also call our Guest Services. We are happy to help!
With the rebooking guarantee, you can change your booking free of charge up to six weeks before your arrival date. You can read all about it on the special rebooking guarantee page.
That depends on when you book. Are you booking more than 45 days in advance? Then you can choose:
Pay the entire amount at once (within three days of booking), or
Pay 50% and the rest no later than six weeks before arrival.
If you do not make a choice, we will automatically set your payment as a deposit. Would you still like to pay in one go? You can always do so via My bookings. After that, you will no longer be able to switch to paying in instalments.
Are you booking within 45 days of arrival?
Then you are required to pay the entire amount in one go, immediately or within 24 hours (depending on your arrival date). A deposit is no longer possible.
Pay the entire amount at once (within three days of booking), or
Pay 50% and the rest no later than six weeks before arrival.
If you do not make a choice, we will automatically set your payment as a deposit. Would you still like to pay in one go? You can always do so via My bookings. After that, you will no longer be able to switch to paying in instalments.
Are you booking within 45 days of arrival?
Then you are required to pay the entire amount in one go, immediately or within 24 hours (depending on your arrival date). A deposit is no longer possible.